Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and Davies Ventures, LLC in accordance with the Texas Business & Commerce Code.

2. Description of Service

TrackingPermits is a software-as-a-service (SaaS) platform that monitors City of Houston building permit status on behalf of architecture and construction firms. The Service includes:

• Automated daily monitoring of permit status from the City of Houston’s public permitting portal
• Daily digest email notifications of status changes and new review comments
• AI-powered Pre-Submission Analyzer for review predictions
• Jurisdiction intelligence dashboards with anonymized, aggregated permit data
• Multi-client permit management and organization tools

The Service retrieves publicly available data from the City of Houston’s online permitting systems. We are not affiliated with, endorsed by, or connected to the City of Houston or any governmental entity.

3. Account Registration and Responsibilities

To use the Service, you must create an account by providing accurate and complete information, including your name, email address, and organization name. You agree to:

• Maintain the accuracy of your account information
• Keep your login credentials confidential and not share them with unauthorized individuals
• Notify us immediately at legal@trackingpermits.com if you suspect unauthorized access to your account
• Be responsible for all activity that occurs under your account

Each account is associated with a single organization. Data within each organization is logically isolated from other organizations in our multi-tenant architecture.

4. Subscriptions and Billing

Plans and Pricing

The Service is offered under the following subscription plans, billed monthly:

• Starter— $299/month (up to 15 active permits)
• Pro— $599/month (up to 50 active permits)
• Enterprise— Custom pricing (unlimited active permits)

Prices are in U.S. dollars and are exclusive of applicable taxes. We reserve the right to modify pricing with 30 days’ advance written notice.

Payment Processing

All payments are processed securely by Stripe, Inc. By subscribing, you authorize Stripe to charge your designated payment method on a recurring monthly basis. You agree to Stripe’s terms of service as applicable.

Auto-Renewal

Subscriptions automatically renew each month unless cancelled before the start of the next billing period. You may cancel at any time from your account settings page.

Cancellation

When you cancel your subscription, you retain access to the Service through the end of your current billing period. No refunds or credits are issued for partial months. If you downgrade to a plan with a lower permit limit, you must first reduce your active permits to fall within the new plan’s limit.

Past Due Accounts

If a payment fails, we will attempt to charge your payment method again. You will have a 3-day grace period to update your payment information. After the grace period, your account will be placed in a “past due” state and monitoring will be paused until payment is resolved.

5. Free Trial

We offer a 14-day free trial on all plans. No credit card is required to start a trial. During the trial, you have full access to the features included in your selected plan.

At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be deactivated, but your data will be retained for 30 days in case you decide to subscribe. After 30 days of inactivity, your data may be deleted.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, federal, or international law or regulation
• Attempt to gain unauthorized access to our systems, other users’ accounts, or the City of Houston’s permitting systems through the Service
• Use automated tools (bots, scrapers, etc.) to access the Service beyond its intended API endpoints
• Reverse-engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to harass, threaten, or harm others
• Share or resell access to the Service without our written consent
• Submit false, misleading, or fraudulent information

We reserve the right to suspend or terminate your account for violations of this section, with or without prior notice.

7. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by Davies Ventures, LLC and protected by U.S. copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription. This license does not include the right to sublicense, modify, distribute, or create derivative works from the Service.

“TrackingPermits” and the TrackingPermits logo are trademarks of Davies Ventures, LLC. You may not use our marks without prior written permission.

8. AI-Generated Content Disclaimer

The Pre-Submission Analyzer feature uses artificial intelligence (OpenAI GPT-4o) to analyze project information and generate predictions about potential permit review outcomes. You acknowledge and agree that:

• AI-generated results are for informational purposes only and do not constitute legal, architectural, engineering, or other professional advice.
• AI analysis may contain errors, inaccuracies, or omissions. We do not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• You should not rely solely on AI-generated predictions when making professional or business decisions related to permit submissions.
• TrackingPermits is not responsible for any decisions made or actions taken based on AI-generated content.
• AI-generated results do not reflect the opinions or positions of the City of Houston, any reviewing department, or any governmental authority.

You are solely responsible for verifying any information or recommendations provided by the AI features against official City of Houston requirements and applicable building codes.

9. Data Ownership

You retain full ownership of your data.Your account information, permit numbers, project names, project addresses, and any content you upload or submit through the Service (“Customer Data”) remain your property.

You grant us a limited, non-exclusive license to use your Customer Data solely as necessary to provide and improve the Service. This includes processing your data through third-party services (as described in our Privacy Policy) and generating anonymized, aggregated insights.

Publicly available permit data retrieved from the City of Houston’s permitting portal is not proprietary to any user. We may store, display, and analyze this publicly available data for any user of the Service.

Upon termination of your account, you may request an export of your Customer Data. See Section 15 (Termination) for details.

10. Service Availability

We strive to provide reliable, uninterrupted access to the Service, but we do not guarantee any specific level of availability or uptime. The Service is provided on a “best-effort” basis.

We are not liable for service interruptions caused by:

• Changes or downtime on the City of Houston’s permitting portal
• Scheduled or emergency maintenance
• Third-party service outages (Supabase, Stripe, Resend, OpenAI, Vercel)
• Internet connectivity issues or force majeure events

We will make reasonable efforts to notify you of planned maintenance in advance when possible.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE TEXAS BUSINESS & COMMERCE CODE:

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL DAVIES VENTURES, LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless Davies Ventures, LLC, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your reliance on AI-generated content or permit data provided through the Service
• Any dispute between you and a third party arising from your use of the Service

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions. Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction of such courts.

14. Dispute Resolution

Before initiating any legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at legal@trackingpermits.com. We will work in good faith to resolve the dispute within 30 days of receiving your written notice.

If informal resolution is unsuccessful, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Houston, Texas. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: You agree that any disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

15. Termination

Termination by You

You may cancel your subscription and close your account at any time through your account settings or by contacting us at legal@trackingpermits.com. Access continues through the end of your current billing period.

Termination by Us

We may suspend or terminate your account at any time if you violate these Terms, fail to pay subscription fees, or engage in activity that threatens the security or integrity of the Service. We will make reasonable efforts to provide notice before termination, except where immediate action is necessary.

Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately (or at the end of the billing period for voluntary cancellations).
• You may request an export of your Customer Data within 30 days of termination. After 30 days, we may delete your data.
• Sections that by their nature should survive termination will survive, including Sections 7 (Intellectual Property), 8 (AI Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution).

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days’ advance notice by email or by posting a prominent notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

17. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Davies Ventures, LLC regarding the Service.
• Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, pandemics, government actions, internet outages, or third-party service failures.
• Notices: We may provide notices to you via email at the address associated with your account. You may send notices to us at legal@trackingpermits.com.

18. Contact Us

If you have questions about these Terms, please contact us: